How to Buy

ICONE ROYAL-23ICONE ROYAL-24HOW TO ORDER
The general condition of sale for Royal Cosmetic S.a.s. products is by distant sale (via Internet, telephone or on the catalogue). The sales are governed by the italian legislation (D.Lgs. 6 settembre 2005 n. 206; D.Lgs. 9 aprile 2003 n. 70 for sales on internet).
Orders can be sent every day:
E-mail: ordini@royalcosmetic.it
Fax: +39 02 98126657
Telephone: +39 02 9837284. from 8.30 am to 12.30 pm and from 2.30 pm to 5.30 pm.
ICONE ROYAL-25ICONE ROYAL-26SHIPPING AND DELIVERY
All the prices do not include VAT.
In the event of unavalilability of a ordered product we will contact the client to define a partial shipment of the order or the substitution of the unavailable product.
Shipment fees are responsability of the buyer and they will be added directly to the invoice.
The goods can be delivered directly to the adress and at the time that the client requests with an increas of trasport fees.
Delivery will take place between 24 and 48 hours from receiving the order in Italy. Between 48 and 96 hours in Europe.

ICONE ROYAL-27ICONE ROYAL-28PAYMENT
The client can choose among these types of payment:

  • With “Cash on delivery”, by check or cash upon delivery of the goods.
  • Anticipated transfer.

COMMUNICATIONS AND COMPLAINTS
For any complaints, reports or communications the client can contact Royal Cosmetic S.a.s. trough:
E-mail: info@royalcosmetic.it
Fax: +39 02 98126657
Telephone: +39 02 9837284.

Returns (d.lgs. n° 21 del 21 febbraio 2014).

In any case, the client can return the order through the attached form and can return the goods at his own care and charge withing 14 days from purchase, as the law establishes.
The return must be explicitly disclosed per post (record delivery letter), fax or e-mail expressly manifesting the intention to withdraw and with no need to explain the reasons.

EXCEPTION TO RETURN
The right to return does not apply in the case of opened goods due to hygienic reasons. This also applies to products that relate to health protection that have been opened after delivery.

Royal Cosmetic S.A.S - Via Piemonte, 16 - 20070 Vizzolo Predabissi (MI) - P.IVA 07496800157

Tel. +39 02/9837284 - Fax +39 02/98126657 - E-mail: info@royalcosmetic.it - Skype: royalcosmetic - Facebook

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